WS
Wharney S

1 reviews | Active since Feb 2020

19 Nov 2021, 09:18

Useless logistics and delivery with no customer support

The most pathetic customer service, did an over night delivery for a parcel which the shipment tracker states the delivery address is incorrect.

1. The parcel was originally picked up at the delivery adreess and sent to pretoria. 2. It was supposed to have been returned from pretoria to the initial address so how is it incorrect now. 3. The parcel had have been delivered on 18 November 2021 hence the overnight priority shipping as it is needed now the 19th of November yet the helpless agents you eventually get a hold of advise it will only go out for delivery on the 22nd?? That defeats the purpose. 4. No one even attempted to make contact and get clarity on the supposed "incorrect address" which I even went on to Google maps to confirm is correct! 5. The customer support is equally as useless in conjuction with the Aramex facilitation, everyone is nonchalant sending you to pillar to post with no constructive feedback or urgency to assist the customer - no support at all! 6. This parcel delay costs me in the interim.

- Not logistically convenient and more costly without and effectivity.

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