Useless delivery service

If I could give 0 stars I would. Their website advertises delivery within 1-2 working days. My mom sent a parcel from East London to Johannebsurg on Saturday, 29 May. She was advised they would collect the parcel between 1 and 2 PM on Monday 31 Matly. Parcel was only collected after 5PM on Monday 31 May, and absolutely no movement has been made since then. It's now two working days past the 31st and still nothing. Absolutely pathetic!