sG
sinenhlanhla G
1 reviews | Active since Mar 2016
08 Mar 2016, 21:09
unrealiable
I've been waiting for a package that was sent on the 28 February from Port Shepstone branch to Sandton City branch,up until today it's been 9days no sms nothing,Port Shepstone branch said latest is 2nd March and then Sandton City said 2-4 working days,when I asked someone to go and check on the parcel they are told that if there's no sms there's no parcel,the guy that was working there didn't even bother to check,how many more days do I have to wait,postnet is very unreliable
Helpful (0)
Replies (1)0
Replies (1)
PostNet SA's replyOfficial
10 Mar 2016, 16:46Hello sneshhh,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is standard practice to advise customers upon the arrival of their parcels at our PostNet stores. Regional deliveries such as from Port Shepstone do fall within the 4 day delivery cycle.
Very sorry that we have seemingly failed to advise you accordingly.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is standard practice to advise customers upon the arrival of their parcels at our PostNet stores. Regional deliveries such as from Port Shepstone do fall within the 4 day delivery cycle.
Very sorry that we have seemingly failed to advise you accordingly.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply10 Mar 2016, 16:46
Official
Hello sneshhh,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is standard practice to advise customers upon the arrival of their parcels at our PostNet stores. Regional deliveries such as from Port Shepstone do fall within the 4 day delivery cycle.
Very sorry that we have seemingly failed to advise you accordingly.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is standard practice to advise customers upon the arrival of their parcels at our PostNet stores. Regional deliveries such as from Port Shepstone do fall within the 4 day delivery cycle.
Very sorry that we have seemingly failed to advise you accordingly.
Kind regards.
Dawid Liebenberg
Best regards,