Unprofessional Service and Bullying at PostNet Berea Road

On Wednesday, 18 December, I visited PostNet Berea Road, Durban, to have ID photos taken and printed. However, the employee printed incorrect photo sizes—4.5 cm x 5 cm instead of the standard ID photo size of 3.5 cm x 4.5 cm. When I submitted the photos to the traffic department, they were rejected due to the incorrect dimensions.

I called PostNet to address the issue, requesting a reprint of the correct size or a refund. The employee refused, claiming no refund or reprint was possible. When I asked to speak to the branch supervisor, she became hostile, shouted at me, and called me "****y." Rather than acknowledging the error, she insisted that their sizing was correct and imp**** I was mistaken.

To confirm, I took the photos to another company, which verified that the sizes printed by PostNet were incorrect and not standard ID photo dimensions. This behavior felt like an attempt to bully or manipulate me into accepting their mistake.

I contacted PostNet's customer care services multiple times, but I’ve only received vague promises of a resolution without any action. Additionally, these calls lack reference numbers, making it impossible to follow up with the same consultant.

I feel disrespected, mistreated, and ****med. I am now left with unusable photos and no solution. My primary request is to have the photos reprinted in the correct size or to receive a refund. The company should ensure its employees are professional, accountable for their mistakes, and respectful toward customers. I do not appreciate being shouted at or bul**** for requesting a fair resolution.