Unpleasant experience from PostNet The Glen

I experienced a very poor service from a lady called Oratile from PostNet The Glen. On the 29th October 2025 I went to Postnet the glen, driving from Soweto because of the wonderful service I received there previously. I was assisted by Oratile, I explained to her in Isizulu that I need a Poster, I showed her the Poster I wanted since they was a sample one next to the wall. I told her I wanted the same one but while we were still conversing I asked her how much is a bigger size than that one, she said the price is the same. Then I said please print for me a bigger one, then she said “a bigger one will be double that size “ I agreed I said thats what I want. We proceeded with the transaction I paid and Manoj processed my payment. On the 30th I went back to collect my order only to find that the wrong size was printed. When I asked her about it she denies, she argued and said I said I wanted that one, whilst she’s certain that I requested for a bigger size. She made a mistake by not informing the designer about the size yet she refuses to apologise that she made a mistake by What made me more furious is that they is no apology from her side. I work with customers every day, mistakes do happen and we apologise when an error is made but the girl has an attitude and refuses to apologise that she made a mistake. She then said I should come back tomorrow , with no remorse. Im very disappointed. I trust PostNet but the attitude from the staff was not pleasant. A white lady was there whom I assumed was her supervisor, she just ignored me changing words with her staff . She only interfered when I said I want to raise a complaint for this incident.She supported Oratile saying Probably I misunderstood Oratile. Which is not what happened. She sided with her , no apology received from any of them for the inconvenience. I had a client that was expecting a bigger poster now they’re getting the opposite of what I promised. Teach your Staff to apologise, we’re all human. Mistakes do happen. This type of attitude from your team will make us look for services from other SP.