Uninformed staff

I called an hour before driving from Centurion to Postnet Silverlakes, Hazeldean centre, to enquire if they do car disc renewals. The lady I spoke to at 13:34 confirmed that they do, I went further to ask what supporting documents do I need to bring, she said just ID na yourself. I got Postnet Silverlakes an hour after I’ve made the call, to be told they don’t do car disc renewal, no apology offered.