Unexceptional after sale service

I have been using Postnet to deliver any goods for years with no issues.

Currently, I sent a parcel (brand new mirror) with a cost of R3000. Wrapped the mirror in layers of boxes, Broadacres Postnet also added its wrap and added fragile stickers which I paid for. I thereafter paid over R700 for the delivery to Postnet Vincent East London.

After close to 2 weeks, I get a call that my parcel never reached its destination as it broke. Aramex (I think that’s the courier they used) has advised them of this. I asked for a way forward, no answer was provided besides “we are waiting for pictures”.

The recipient went to Postnet Vincent East London and was told the same however no other feedback is given. I asked the lady at Broadacres about insurance and claim for my parcel and delivery fees, she said I will speak to manager but till date, absolute silent.

From the Postnet SA franchise, I would like to know my rights as the sender and how I can claim for loss due to delivery negligence by 3rd party used by postnet.

We can’t be following up with both branches like we are to blame as clients but nothing is done by them. No forms filled, no refund, no claims, no pictures of the broken item.