Unacceptable Service at PostNet Tokai

The appalling service I received at your Tokai branch on 8 May 2026. My experience was not only disappointing but also deeply frustrating, given the significant amount of money I spent on services that were both overpriced and poorly delivered.

On this visit, I paid R355.50 for photocopies, scanning, and assistance with a police clearance report. The issues I encountered were numerous and unacceptable:

Scanning service mismanagement: I requested that my documents be scanned individually and then combined into a single PDF. Instead of accommodating this straightforward request, I was told by Candice that I would need to pay twice for the same scanning service — once for individual scans and again for combining them. This is illogical, exploitative, and suggests either incompetence or deliberate overcharging.

Overcharging attempt: Candice attempted to charge me R22.50 when the correct total was R17.50. This raises serious concerns about whether staff are calculating charges correctly or deliberately inflating costs.

Unprofessional conduct: Lauren’s behavior was particularly unacceptable. She raised her voice, pulled faces, and insisted on double-charging me for scanning — despite having previously completed the same service without issue. Her attitude was disrespectful, aggressive, and unbefitting of someone in a customer-facing role.

This level of service is shocking, appalling, and pathetic for a company that claims to provide advanced technological solutions. Customers who spend large amounts of money at PostNet deserve professionalism, accuracy, and respect — none of which were demonstrated during my visit.

I demand:

A written apology from PostNet Tokai for the way I was treated.

An explanation from Head Office as to why customers are being charged twice for the same scanning service.

Immediate training for Lauren and Candice on customer service, professionalism, and accurate billing practices.

The treatment I received was **********, and unless these issues are addressed, PostNet Tokai will continue to damage the reputation of your brand.