Unacceptable delays in delivery of urgent document

<p>I dropped an envelope at Postnet (El Ridge) on Saturday morning (21 January 2017) at 09h00 as they opened their doors. I was advised then that they only collect the parcels fom the weekend on a Monday morning but that they would be collected first thing. They also advised that the envelope would be delivered within 3 - 5 Business Days. The parcel was only collected just before 17h00 on Monday, 23 January 2017 - in other words it lay there for 3 days before it was even collected! On Tuesday morning I checked the tracking on line and the parcel was in Dubai. Yesterday I checked again and the parcel had not moved from Dubai in 24 hours. I phoned the call centre and they promised me they would look into in and get back to me (Eileen). Nothing! I checked again this morning and my envelope only left Dubai this morning. Two full working days it lay there! It now has a 13 hour flight to Australia (I presume) where it will lie for how long? It then has to go to New Zealand. Tomorrow being the 5th working day - it will never be delivered by then! I courier plenty of documents for my work and have never had a document lie in one place for 2 days before moving again. It is totally unacceptable! Most courier documents are delivered in 2 - 3 working days. These are extremely important documents that needed to be in New Zealand by tomorrow - 27 January 2017. I paid a lot of money for this courier service. If it is not delivered tomorrow - I want my money back!</p> <p>I have made several phone calls to both Postnet (Elridge) and Aramex - both are totally unconcerned. If Aramex cannot provide a proper service - Postnet should be using another courier!</p>