BS
Bernice S
1 reviews | Active since Nov 2015
24 Mar 2016, 15:40
Unacceptable!
My boyfriend couriered my car keys with over night ,which you have to pay extra for. With the acceptance that the parcel will be here the next day to my suprise it did not come. They informed us it will be with us by the next day before 3'o clock. It is now 3:36 pm and I have not yet recieved my parcel! This is outrageous, you pay extra for fast delivery and yet you don't recieve it.
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PostNet SA's replyOfficial
30 Mar 2016, 16:46Hello Bernice0509,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of PostNet Carltonville who sincerely apologise for the inconvenience and frustration caused as a result of this delayed delivery. Being a regional centre the delivery could not have been done on a overnight service.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of PostNet Carltonville who sincerely apologise for the inconvenience and frustration caused as a result of this delayed delivery. Being a regional centre the delivery could not have been done on a overnight service.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply30 Mar 2016, 16:46
Official
Hello Bernice0509,
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of PostNet Carltonville who sincerely apologise for the inconvenience and frustration caused as a result of this delayed delivery. Being a regional centre the delivery could not have been done on a overnight service.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter was referred to the owner of PostNet Carltonville who sincerely apologise for the inconvenience and frustration caused as a result of this delayed delivery. Being a regional centre the delivery could not have been done on a overnight service.
Kind regards.
Dawid Liebenberg
Best regards,