1 reviews | Active since May 2015
Treated badly, poor service, would not help me!
A week and a half ago, I went to PostNet in Rondebosch to send my passport to Joburg for visa - no problems, signed indemnity, done.<br> <br> The visa was ready on Tuesday, 12th May,phoned PostNet and told to come into store to organise collection.<br> <br> This is where my problem started. I went into the store yesterday (the same store who sent my passport to Joburg), and asked the gentlemen if he could arrange collection of my passport from Joburg.<br> <br> I assume the man who assisted me (or lack thereof) was the manager, he acted and spoke with authority. He then started to ask me absurd questions, almost rhetorical. He asked me when I was travelling, I said in three weeks time. He then asked me \have you booked your flight tickets yet". HAVE YOU BOOKED YOUR FLIGHTS YET? are you kidding me"
Very sorry for the inconvenience and frustration that were caused during your recent visit to our Rondebosch store.
The matter was referred to the owners of the store who advised that they have made a business decision some days before not to collect and deliver processed visas and passports because of the inherent risk associated with with it.
As a gesture of goodwill they will refund you the shipping charges that you paid when the application was sent. Contact the store in this regard, please.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused during your recent visit to our Rondebosch store.
The matter was referred to the owners of the store who advised that they have made a business decision some days before not to collect and deliver processed visas and passports because of the inherent risk associated with with it.
As a gesture of goodwill they will refund you the shipping charges that you paid when the application was sent. Contact the store in this regard, please.
Kind regards.
Dawid Liebenberg