The worst ever !

Dear Postnet / Aramex

I am so frustrated with the service. I have been inconveniencing big time. Item I bought last week Thursday which was shipped on 5th Oct 2023 to date I never received. Since Tuesday I called and said It will be sorted Wednesday and Thursday I called again and was informed that my item was damaged. Damaged by who? When and how? I have been begging for my item to be send since Wednesday so I can urgently send to the sender to hear what the issue was but NO that's not the case. POSTNET or Aramex do not even call me as the receiver to let me know what the issue is. I don't get informed I don't get updated I have to take my time to reach out to you guys to follow up why ARAMEX is holding the item for what reason I really don't know if something is broken I DONT CARE about the operations team and all that all I stressed since Wednesday I need the part. I also told them if I don't get it Friday which is today I must wait until Monday which will be start of another work week. I am very disappointed and I will not use POSTnet again. Aramex am disappointed as I usually use the team to bring in items from oversea my experience has been damaged with you guys. If I pay customs for my incoming shipments I do it cause I know you guys do a great job but this has been my worst and hopefully last Thank you.