TERRIBLE TERRIBLE Service!!!!!!!!!

Terrible, Terrible Service!!!!

I'm furming... Postnet - Glen, On 08 February 2021 one of your customer by the name of Lelethu(see attached tracking invoice) sent a parcel overnight door to door, just to find out on the 09 February 2021 when he was following up on the parcel that it has not left the office because of an outstanding R189 insurance fee Question- why did the Postnet - Glen, stuff who was assisting him not informing before he leave the offices that they was an outstanding Insurance fee? Why did the stuff not call him and inform him regarding the outstanding fee?

On the 09 February he re-sent the parcel Again after paying the Insurance fee I spend the whole day on 09 February tracking the parcel online and phoning Postnet consultant - I was informed that they can't track it, I must pick the phone and phone Aramex... Wow

So I spoke to Aramex consultant and I was informed the flight was late it will be delivered tomorrow or I must pick it up at Aramex offices at Riverhorse Valley

See attached invoice ITS OVERNIGHT DOOR TO DOOR PARCEL which means I have already paid the EXTRA MONEY for OVERNIGHT DOOR TO DOOR!!!

Right now I'm driving to Aramex Riverhorse Valley building to see if I can pick it up myself This parcel was Not Delivered to OVERNIGHT This parcel was Not Delivered to me Door to Door

Tracking No:PNA***

POSTNET SA - I WANT MY REFUND BACK!!!!!

I HAVE BEEN USING POSTNET FOR YEARS, UNHAPPY CUSTOMERS,PLEASE GET BACK TO ME TO SOLVE THIS ISSUE!!!!

Tracking No:PNA*** ‪***‬