Terrible experience at Postnet Melrose Arch

<p>on the 12th April I posted a parcel from Postnet Melrose Arch for a 2day delivery service. The parcel was to be sent to Postnet fourways crossing.Only over a week later on the 20th April did my customer receive an sms for collection however the collection place was said to be Upington on the SMS. I called Postnet Melrose Arch to enquire about this and they assured me that the parcel is at fourway crossing as intended. However when my customer went to crossing she couldnt find the parcel, postnet crossing told me they can trace it either and advised me to call Melrose arch again which I did, however the guy couldnt hear me out on my complaint and the fact that I seemed to have lost the parcel which I had left in his store to post for me and rather was very rude and ended up hangin up on me. </p>