Terrible courier service

Aramex deals with the shipping of parcels for postnet nationally. I had a parcel send to me on the 22nd of June 2020 from PE using postent to JHB Postnet, this shoulda taken 2-3 days... its now the 30 June, 8 days later and the last word on this was it was in transit on the 22nd. the sorting office was apparently closed for a covid clean but shoulda been opened on the Monday the 29th.. I have tried to call Aramex/Postnet, Email, facebook and Twitter contact but all i get is hi how can help and no reply to my problem. @postnet call center number is just as bad no one answers. But all they can tell me from the office that send it in the Cape is the same info i see online, in transit..... surely the parcel has to be somewhere that it can be traced, takes longer for a parcel to be send from Port Elizabeth in the EC to JHB then from London to JHB... WHAT the hell?? can anyone answer ?