Take responsibility

I have a package that must have been delivered by Wednesday... although we are still waiting for the delivery and a bit of up and down with one of their sub-contractors. <br> I have a massive complaint and was/is disgusted by the late deliver. BUT...<br> This morning the Manager, Owner and cashier was standing outside our store in person to apologise and reassure me that they doing everything in their power to correct the error that was made by UTi (the sub-contractor) with plan of action and proof of correspondence to correct the error. Natanya was working till 11 last night and was sending e-mail before 7 this morning to sort this out.<br> In person not a call or email... must say was caught off guard and very surprised <br> THAT IS HOW YOU HANDEL A CUSTOMER WITH A COMPLAINT<br> You made me feel like there is still hope in a world of none customer delivery<br> I do appreciate the effort thanks ladies<br>