****** Parcel

So I bought a Camera Canon 80D in Cape Town and I had one of my brothers to go and pick it up and courier it for me. He use Postnet Durbanville Branch. Shop 6 Die Fakkel Centre, Corner Oxford & Cambridge Roads, Durbanville, Cape Town 7550. A consultant took and from him and all the necessary documents we completed and he was given his receipt with the tracking number and details of my package. This was all done on the 12th of January 2019. Today is the 1st of February and still no package. The courier company claims they did not pick it up and the store says it left but when I put the tracing number on the Postnet tracking system, it shows its still there. The store owner is not being helpful and the consultant that took it in is lying left right centre. He even gave me a wrong tracking number after claiming my parcel was sent to the wrong province. He claims they made arrangements for it to be re-rooted to my location but when I call that branch to find out if this was true, no one knew what I was talking about.

So what does one when he loses an expensive parcel and the owner of the store is not taking owner nor going out of his way to retrieve your parcel