STAFF REFUSING TO RELEASE GOODS

POSTNET DOBSONVILLE STAFF NAMED "MELLITA"(WITH SHORT HAIR) WAS RUDE ON THE PHONE ALERTING US TO FETCH OUR PARCEL. ON ARRIVAL ON THE 24TH OF JAN 2018, SHE REFUSED TO HAND OVER PARCEL AS THE NAME USED ON PARCEL TRANSFER IS JUS A PSEUDO NAME. WE HAVE BEEN TWICE TO THE STORE ONLY TO FIND THIS RUDE INDIVIDUAL THERE WITH NO ASSISTANCE. IM SICK OF GOING BACK N FORTH FOR SOMETHING THAT WAS PAID FOR, ITS GOING ON 3DAYS NOW. PLS RECTIFY THIS DISGRUNTLED STAFF OF YOURS SO THAT WE CAN GET OUR PARCEL ASAP ELSE RETURN PARCEL BACK TO SENDER AND REFUND IMMEDIATELY AND WE SHALL USE OTHER SERVICES WHICH ARE MORE USER FRIENDLY. THIS IS TOTALLY UNEXCEPTABLE!!! TRACKER NO# PP ********** 86