STAFF NOT WILLING TO HELP

The branch phoned me to come and collect my parcel only for them not to be able to find it when I arrive at the branch. I phone the sender who then says she does not have the tracking number in front of her but if they can call the Sunninghill Branch (a person by the name of Ron) will be able to assist them as she works very closely with him. The lady simply hands me a phone book and says I must call. She has bad attitude because I am asking questions as to how they work in order for me to explore other options. She tells me there is nothing she can do. My VERY URGENT parcel is still sitting with Postnet. Do not mind the inconvenience but the unwillingness to help and attitude she gave me was FAR worse than not being able to get my parcel on time.