Shocking service from Postnet Benmore

Shocking "service" from Postnet, Benmore Shoppng Centre, Sandton. In fact, I have had NO service from them and paid them a fortune. :( I dropped off a parcel for delivery to Ireland on 22/03/2025. I was told that delivery would take 7 to 8 working days but it has still not been delivered. I have phoned and emailed Postnet so many times but they have failed to give me a reasonable explanation when they do bother to reply to emails or answer the telephone. I have requested that the matter be escalated and referred to the owner of this Postnet Franchise and have emailed him directly but my efforts are in vain as I have not received the courtesy of an acknowledgment or a reply. I will NEVER use their services again nor recommend them to friends or family