DM
Daniel M
1 reviews | Active since Jan 2016
14 Jan 2016, 09:23
scan nd email
I had went into the store as I'm a regular at the store to scan and email personal documents but once it was done I have asked the lady to delete the email and delete the documents from her memory stick but she gave me attitude from the start and said she is busy with other customers but why didn't she finish with me 1st b4 moving on? She also had a bad odour. Sort your staff out at the store you are losing customers , the day below I was there and a man had to scream to get answer as the store personal didn't even know the place he was talking about to send his goods to yet it is near KZN. Worst experience
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PostNet SA's replyOfficial
14 Jan 2016, 17:03Hello Deez3007,
Very sorry that your visit to our Secunda store turned out so disappointingly. We assure you that we place a high emphasis on having a great in store experience and it is very disheartening when we have seemingly failed.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of the store who will know doubt take drastic action to ensure that this does not happen again.
Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Very sorry that your visit to our Secunda store turned out so disappointingly. We assure you that we place a high emphasis on having a great in store experience and it is very disheartening when we have seemingly failed.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of the store who will know doubt take drastic action to ensure that this does not happen again.
Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply14 Jan 2016, 17:03
Official
Hello Deez3007,
Very sorry that your visit to our Secunda store turned out so disappointingly. We assure you that we place a high emphasis on having a great in store experience and it is very disheartening when we have seemingly failed.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of the store who will know doubt take drastic action to ensure that this does not happen again.
Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Very sorry that your visit to our Secunda store turned out so disappointingly. We assure you that we place a high emphasis on having a great in store experience and it is very disheartening when we have seemingly failed.
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
The matter has been referred to the owner of the store who will know doubt take drastic action to ensure that this does not happen again.
Our sincere apologies in this regard.
Kind regards.
Dawid Liebenberg
Best regards,