Rude and unproffesional

I send a parcel through them. I phoned to get assistance. The lady could not get my waybill after I gave her the tracking number. Then she said she will phone me back. But she doesn't ask for my number. So what happens if the waybill is not there? How will she get hold of me for any other info or feedback?! So I asked for the manager. He talked over me and I had to ask OK, do you mind If i talk now? And after that he repeatedly said in an irritated tone of voice she will phone you, she will phone .... Nothing else like whats your number or any other customer service related questions or service...Not happy with this Branch!!!