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Hello Natashachere,

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

The matter was referred to the owner of the store who advised that the visa application had to be redirected from the original address that you have provided. Only the applicable surcharge was charged that app**** to embassy related deliveries.

Kind regards.

Dawid Liebenberg