Queenstown PostNet - sure, if you want to be disregarded as a human

Gross attitude towards us. I use them often but recently they became trash with customer service. This woman, siyasanga, she legit said I didn't pay attention. The policy says 2 to 3 working days and I shipped a huge parcel to my client. This was shipped on Friday and by the next Friday it had yet to arrive. I called and she said to me they start counting days from Tuesday. Make it make sense! How do you count from Tuesday and not Monday if we count working days? Mind you the public holiday is the week after. How am I supposed to wait 7 full working days when the policy clearly says 2 to 3 with a one day allowance?

Cherry on top: I tried calling their customer care and head office and literally no one answers. One whole hour on the phone so I can give my client some surety and it came to nothing. Not to mention the ****** parcels I experienced in the past but didn't attribute to the staff at the branch. Never again, she was hostile and unrelenting in suggesting I was told. I find that pathetic considering I ship with other couriers when they fall short. I'd give them zero stars and deduct a further 3 for their incompetence. I said what I said.