****py service and attitudes

I am so disappointed with PostNet. A relative used the PostNet to PostNet service to send me a parcel on the 17 July. She sent ti from Phalaborwa Postnet after 10:30 am. It was supposed to take 2-3 days to get to Rosebank PostNet. I used this service before without any problems. Now the parcel is lost, and this relative has thrown away the receipt they gave her. I was told they would not be able to trace this parcel, which is basically her livelihood. I went to PostNet Rosebank hoping they will give advice on how to trace it they tell me to tell her to go back to where she sent it to get the waybill. The only problem is she has to travel from a village where she lives to town to do this, for someone who is unemployed this is really too much of an inconvenience. I recommended Postnet to her because I trusted your service. You were careless with her parcels and now it is her problem. I am utterly disappointed on her behalf.