Postnet zero service

I took a small parcel into Postnet Midrand to be sent to Postnet Lichenburg on the 25th of November 2025. As the parcel still had not arrived today, & the Lichenburg Postnet said it was still in Johannesburg, I tried to follow up/track the parcel. This has turned into a nightmare. I phoned the Postnet call centre on *** before 08:00 only to be told their office hours are 08:00 till 17:00. I then phone again at 08:09, the phone rings & rings & then goes to an automated reply which says "the requested number is available, please try again later". I tried phoning 4 or 5 times during the day, with the same annoying response. I have sent an email to the response page on the web site, requesting a delivery update, NO reply. I then send 2 emails to ***, again NO reply. This is just such ******* service we will not use them again....