Postnet Windermere Durban - Hijacked cargo en route

I am disappointed by the service we have received from Postnet Windermere in Durban.

We have been using them for years with no issues.

I purchased items to the amount of R1,800 in Durban in February 2023. I had these items posted from Durban to Johannesburg.

We were informed today that the Aramex vehicle carrying our cargo got hijacked, and that it will take about a month to receive some sort of a reimbur*****t, which will be a lesser amount that the total spent on the items.

This is ridiculous and unacceptable!!! Why will I not be reimbursed ALL my hard earned money? Which legislation dictates this? I will see to it that I escalate if I do not receive my monies in full.