Postnet Westville - Poor Service

On 30 May 2018 I sent a parcel (bottle of single malt) from Postnet Westville to Postnet in Herm**** (Herm**** Heights) to say "thank you" to a colleague.

My colleague followed-up directly with Postnet Herm**** on 3 July 2018. I was under the impression he received it and did not follow-up as neither of us was contacted by Postnet.

Today I went back to the Westville branch and was told (and shown) that the parcel was damaged during transit.

John Sands the owner and manager informed me that he couldn't contact me as he did not have my contact details and for whatever reason he also didn't contact my colleague. This makes no sense. I am the sender. My colleague is the receiver. Both our details were supp****.

Things break. I understand and don't have an issue with that. Why were we not contacted?

The parcel is insured so lets see what happens next.