1 reviews | Active since Oct 2012
Postnet Umhlanga Rocks Crocker me
I called Postnets call centre to ask how much it is to insure an iPad I want to send, they told me 3% of the value and I must give the branch the invoice of the iPad so they can make a photo state.<br> <br> I went to Umhlanga rocks branch on 7/03/2016 gave them the invoice for the iPad and told them I want insurance, Shiven who works at Postnet Umhlanga told me it will be 10% of the value, I told him I called the call centre and they said 3% of the value, he just said no it's 10% I told him are you not the same company and he just gave me a blank look.<br> <br> I had to send the parcel and was fearful he would damage the iPad if I complained to much so I paid and when I got home I called Postnet to confirm the percent and they confirmed it is 3% , they asked me to email them the receipt and proof of purchase for the iPad which I did but have not been refunded yet.<br> <br> I need my refund and I am furious that they ****** me.<br> <br>
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is so that that we have suggested retail charges for a variety of services and products and it is up to the discretion of the business owner how it is app****. The PostNet Call Centre cannot offer quotations and pricing to customers and for that very reason these matters are referred to stores specific.
We have referred the matter to the owner of the store for further consideration.
Kind regards.
Dawid Liebenberg
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
It is so that that we have suggested retail charges for a variety of services and products and it is up to the discretion of the business owner how it is app****. The PostNet Call Centre cannot offer quotations and pricing to customers and for that very reason these matters are referred to stores specific.
We have referred the matter to the owner of the store for further consideration.
Kind regards.
Dawid Liebenberg