PostNet SA: COMPLAINT as of No Service Delivery: PN*** _ Your branch in Queenstown, Manager Brian

<p>Original email was sent 07 June 2017!!!!!</p> <p>Good day to whom it concerns</p> <p>To put it very mildly: I am not a very happy client.<br />Rating the service out of 10: NULL 0 - as there is absolute no service.</p> <p>I was notified by the sender: Winterberg Farm that the order was dispatched on Wednesday, 31 May 2017. Up until today (Monday June 2017 and today it is 12 June 2017) I haven't received the delivery. Even being in an outbound area - deliveries arrive here within in the latest 3 days after having been dispatched for example from Cape Town, Port Elizabeth, Johannesburg area.</p> <p>There is no possibility of tracing the tracking number on your website. So I phoned on Monday 05 June 2017, approx. 12:45 Head office Call Centre just to be put through to Queenstown. The lady there couldn't help. Apparently a note was created for Brian; but he never phoned back. So I phoned short after 15:00 to hear unjustified excuses. Brian apparently wanted to log a follow up and promised to phone me back. It is now Wednesday 07 June 2017 and I am still waiting for an explanation / answer. Nothing has happened. So yet again, I phone Queenstown. The lady - as usual - cannot help and Brian is not available.</p> <p>I have informed the sender about the situation. Several emails and phone calls have been sent. </p> <p>YET, now I am requesting to cover the loss of my order that I haven't received - please see attached invoice from Winterberg Farm. Furthermore I have attached POP that I paid Winterberg Farms and also the waybill that I received from seller when she notified me on 1 June 2017 that the order was dispatched on 31 May 2017.</p> <p> </p> <p>Regards,<br />Kirsten van Vuuren</p>