Postnet SA

A important document was sent to Plattekloof Postnet more than a,week ago. 12 Days exactly. From Mayville Postnet in Pretoria. It arrived at Plattekloof Postnet on Friday last week. When the driver from the company tried to pick it up on Monday the postnet staff told him it wasn't there but the delivery report shows otherwise. Why has the Plattekloof posnet staff not given the documents to the driver when he had the correct proof of delivery