Postnet Rosebank, *****, ****** and ***ARDS

I wish there was a rating below one star that I could give Postnet Rosebank. I am appalled at their dishonesty and lack of transparency. I sent in a parcel to be couriered overnight from Rosebank to Richardsbay on Tuesday 07 May 2019. I clearly asked the cashier helping me whether the parcel would arrive in Richardsbay on the 9th of May as the 8th was a public holiday. The cashier confirmed that it would DEFINITELY be delivered on the 9th of May. I asked him to make use that it was going to be delivered in Richardsbay which is a coast in KZN and he again the cashier reassured me that it would arrive at 10am on the 9th of May in Richardsbay.

Early in the morning on the 9th I call Postnet Rosebank to track the parcel. They inform me that it is almost in Richardsbay and it should be there by 12-1 pm. I gave the receiver the tracking number and she kept calling and they reassured her that the parcel would arrive at 1pm. The parcel did not arrive at all. I called Postnet Rosebank AGAIN and this time they tell me that the parcel is with their agent in Durban. They give me the agents number for me to call and they do not take any ownership for the matter.

I call the agent in Durban and ask where the parcel is and they inform me that it will only be sent to Richardsbay on the 10th of May 2019. This is TWO BUSINESS DAYS LATER. They inform me that, that is the procedure that they follow and Postnet should have informed me.

I revert back to Postnet and the minute I mention their lack of transparency the lady who answered the phone didnt even take ownership and put me straight to the manager.

I expressed to the manger that the parcel had to be in Richardsbay before 5 pm and it was already after 3;30pm. This is something that they promised and also WHAT I PAID FOR. The manager offered to get back to me and try to sort something out, but I still have not heard anything from them. I am so disappointed in the manner and lack of urgency in which they handled my transaction. They were utterly dishonest in all of our interactions. I could have used another service provider that could have done the job. I paid an overnight service fee for something that would arrive in two business days? What does overnight mean then ? This was my very first interaction with Postnet and I will NEVER again. Still no one has gotten back to me! I WOULD NOT RECOMMEND for anyone to do business with them