Postnet Richards Bay ignores lost parcel

Complaint. I am very unhappy with Richards Bay Postnet!s service to me as a client. I asked a friend to go to Postnet on the 14/07/2018 to send an urgent parcel to my daughter in Israel as I was in Australia at the time. Postnet charged R1620 for the parcel and said the parcel will be delivered in Israel within six working days and provided a tracking number. Its now a month later and my daughter still did not receive her parcel which she needs desperately. I followed the tracking number and the parcel went to London and on the 18th it totally disappeared from the radar and could not be tracked. Who sends a parcel to London when Israel is on our doorstep. When contacting the manager of Richards Bay Postnet I was given Aramex SA’s number to phone and was told by Postnet’s,s manager that I had to follow up because its not their fault but Aramex’s doing. I did not choose Aramex but paid Post Net and had a contract with them to deliver the parcel in Israel. I gave Post Net my mobile number to give me feedback and up to today they have not contacted me. I wrote LOST parcel notices to Aramex but they have ignored me. All they send back is a ref no to refer to when you enquire for your parcel.I will NEVER make use of Post Net RB or Aramex ever again. What happened to my parcel, do any if them even care?