Postnet pavilion terrible

I was most u fortunate to deal with the disservice from the pavilion branch. I did send a complaint to head office. They were quite good and got back to me quite quickly. They then handed over to the owner of the particular branch who was supposed to get back to me. The incident took place on 8th march. I am still waiting for an outcome. Its ridiculous. This was my ordeal which i reported :

Today i visited your postnet branch at the Pavilion. It was a pathetic display od disregard for your customers. I am so enraged by the way i was treated and pity the lack of customer service of the staff members you have there. Firstly no one even acknowledged my presence in the store, a simple " hi ill be with you in a minute" would have been suffienct. One girl was busy, another customer said to her " hi lady im done id like to pay " to which she ignored him. He repeated himself and she swung round and with much arrogance answered: i heard you the 1st time, im glad you are done but i am not " . After assisting said customer with payment she turned back to laminating / something. The male that had been assisting another customer was waiting for an email to be sent on her behalf, he flicked through pages and and went about other things. When he finally looked in my direction i asked him if he could assit me , and with a frustrated condescending tone he answered that the girl was busy and he was busy , when they are free they will assist. All i wanted was to purchase tape. Under a minute. Clearly this place is lacking in customer service . No friendly smile / tone. Very unpleasant. I would appreciate some action taken in this regard, as a well known brand such as postnet should not be lacking in customer service.

Thank you for attending to this matter