Postnet no delivery

I have order a parchel in Nov 2020. when I track my parcel it gives me the following info parcel deliver to Postnet, Lynnwood and client was contacted.8/1/2021

I went to Postnet and they informed me I must still receive my sms to confirm delivery and apprently there are two hubs on in JHB and Pretoria but it can take months before I will receive my parcel. The Hub is behind

This was suppose to be a Christmas gift for my son My tracking number is CQ***DE my invoice number FCM***

I have send numerous email to client services they don"t even come back to all they can tell me it is still coming. I realise that it was from overseas but it went to Postnet 8/1/2021 so how long will it take before the Hub decides to deliver orders to the nearest Postnet.

If someone brave enough and have the authority could contact me I would apprecicate it. Cell *** M Kleinhans