Postnet makes it easy....not!

To all Postnet customers. This is what happened to me...and I just want to know if this is normal.<br> I sent a courier to the USA through Postnet, with Aramex (Aramex now owns Postnet).<br> Aramex then \lost\" my parcel. Their delivery guy \"left\" my parcel \"safe\" on the street...believe it or not.<br> Portent then contacted me, and admitted they have \"lost\" my parcel.<br> 3 weeks later my parcel reappeared. God knows from where. Now, remember this is a service, an expensive service which states 3-4 day delivery. <br> After all the hassle, and gross negligence from Postnet's side, and they admitted to it, they offered me a refund to make things right.<br> I mailed the parcel from the Epsom Downs branch in Bryanston, Johannesburg, and the owners name is Phillip Jarvis.<br> Its been another 3 weeks since I was offered a refund, and still nothing! The owner claims ignorance, and says he can't refund me until Postnet credits him. (how is this the customers problem???)<br> I have been in contact with Hein Bruyns from Aramex too...with no avail.<br> The whole process has just been pathetic.Customer service...what customer service?"