PostNet lost stooges

Amalinda PostNet in East London, Easter Cape absolutely useless. I paid money for the service & my package was not registered by the “courier” & therefore it cannot be tracked. No one can provide any feedback and my package is vital for enabling the people who are moving my stuff to access the storage unit. Now, I may have to pay extra money for rescheduling or potentially more, for replacement of the package at storage. Its January, I dont have money, especially money to waste. Can competent people please contact me & tell me what the hell is going on????