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Brett S
1 reviews | Active since May 2024
04 Feb 2026, 20:13
Postnet Lack of Customer Care ans Service
On 24/1/2026, my daughter in Sandton sent a parcel to me in PMB. It has still not been delivered. Tracking shows it's there (hopefully). My daughter has queried this with Postnet with no success. I went to the receiving branch in Athlone in PMB last week, and they contacted JHB. JHB confirmed it was there as a "delayed delivery" and would be sent and received by me on Monday, 2/2/2026. No delivery. Last night, I logged the problem and a complaint on Postnet's website portal, and to date, I have not even received an acknowledgement of that message. I have now repeated that message. I am extremely disappointed in Postnet, which has been very reliable until now.
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Brett S's updateReviewer Update
05 Feb 2026, 16:14An update on PostNet's incompetence. Following my complaint above, my daughter in Sandton (I am in PMB) after much trouble contacting PostNet, was told that they "think the consignment may be in Durban and they are looking for it as they haven't found it yet". Very encouraging, yet PostNet has not contacted us with any update. This is since 24/01/2026. Perhaps they should change their marketing from "delivery in 3-4 days" to "delivery in 2-3 weeks/months if you are lucky". What was a really lovely company to do business with and whichwas relaible is now anything but. Yes, I am angry, I acknowledge that, but that's not the point - where is customer care, and my parcel?
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Brett S's update05 Feb 2026, 16:14
Reviewer Update
An update on PostNet's incompetence. Following my complaint above, my daughter in Sandton (I am in PMB) after much trouble contacting PostNet, was told that they "think the consignment may be in Durban and they are looking for it as they haven't found it yet". Very encouraging, yet PostNet has not contacted us with any update. This is since 24/01/2026. Perhaps they should change their marketing from "delivery in 3-4 days" to "delivery in 2-3 weeks/months if you are lucky". What was a really lovely company to do business with and whichwas relaible is now anything but. Yes, I am angry, I acknowledge that, but that's not the point - where is customer care, and my parcel?