Postnet la Lucia appalling attitude towards customers

I have been using postnet Durban North for years before I moved to Umhlanga and started using La Lucia postnet. The Durban North service goes without saying. The ladies there were amazing and there was a beautiful young girl who would even go an extra mile for us customers. Benchmark service. At the La Lucia postnet my parcel (which was medicine ) by the way was shoved in some box and kept there for 2 weeks. The whole time I’d call and check and I’d be told it hasn’t arrived yet. Excuse being covid delays. Until I had to go in myself and make a fuss and nudge them to check . They rummaged through a box and found it. The unaccountability and lack of remorse for such a mishap was the most painful experience I’ve ever had. Got their whole response on video and the attitude of their so called manager as appalling and demeaning as it was,was also heartbreaking. Worse I reported the incident to the shopping mall manager via WhatsApp (17July) and til this day I have not heard any retribution . I have of course taken further steps but I just felt people need to be aware of what we have to endure as customers in Durban. I won’t even trivialize it to race as that would be worse especially with what’s happening at Clicks. Durban has its own subtle dismissals of a certain races complaints. We are noting this.