Postnet KBY - Sucks!

Manager of Kimberley Postnet is very rude. Ever since an incident a few years ago, where Postnet lost my parcel, struggled to get it back and refused to apologize/ take responsibility, the manager has had an issue with me. Every time I collect a parcel from Postnet KBY, the manager does not greet, is cold and non-responsive and talks to me with an attitude. Pathetic service, from a "professional".