Postnet Highveld Mall Branch - Very unprofessional and unaccountable staff.

I paid for a Document parcel to be delivered from Springs Mall to their branch on 24 October. The parcel arrived two days on the expected 2 days ETA (26 October) but my recipient was not notified to come collect. The recipient still went to go check and was told the parcel had not arrived (28 October) then I had to pay another same day service provider to get my document to send out new documents on time.

Exactly 7 days later I made attempts to call and email them for a refund and their phone lines were not working. I called Postnet Springs Mall to mitigate and they also could not get a hold of them via email or phone.

I had to personally drive to the branch to get an explanation (160km return trip), only to find that the documents were in fact in their possession. I was assured that I would be refunded by Zandalee (Store Manager) as the issue was with their staff training, we exchange details and then I sent them an email confirming the agreement on 7 Nov 2022, no replies were received after.

I follow up with them via call and email only from 9 - 10 November only for the owner Nicole to get back to me on the 11 November to tell me that they will not be processing the refund as THEIR third party supplier had load- shedding and did not SMS them so it’s not their fault.

Nutshell - Spare yourself the heartache, very poor service delivery & unreasonable.