POSTNET DHL cross country *********** service for ridiculous charges

On the 8 March 2019 I sent a package to Maseru DHL using this service. I am so frustrated because I paid R680 for this service and it still has not been delivered due to the Hennopspark branch incompetence. I was helped by a a lady who I told exactly what the price of the pack was and she wrote some other value on the invoice sent with the package to DHL Lesotho and now due to Tax laws the package is not being released because the true cost and the amount placed on the invoice don't match now the true value of the book is being questioned. I have tried numerous times to call and solve this matter and they kept promising to sent the correct invoice and still hasn't been resolved since March 15 2019 when we have been trying to get them to do one thing. To correct the mistakes done by their *********** cashiers. For R680 I paid I don't think I will use their services again in this regard. Something that could be solved in a day is taking days to solve meanwhile the person I sent the package to cannot carry on with his work yet we paid.

On top of all this their way of handling complaints is worse. I sent an email which they don't reply to and call the call center today on 20 March 2019 to get the agent saying she wasn't here on Friday when I sent the email to get this matter solved. How is this my problem. Emails don't get deleted.

For R680 the extra airtime I have to spend and commuting back and forth to the branch I am disgusted by this.