JT
Jared T

1 reviews | Active since Mar 2015

03 Jul 2015, 10:45

Postnet Calling me a *********

I went to Postnet Canal Walk branch to have 2 photocopies made and asked if the documents could be certified. The attended said he would not as one of the documents to him was already a photocopy. Basically I was called a ********* right there and then. The document was printed and stamped and dated by my bank. I then requested the manager who took a look at the document and said he would copy and certify even though it is a copy. They were blatantly rude and labeling me a ********* and untruthful. I am a professional person and I find it utterly shocking that I could be treated so rudely and disrespectfully at this branch. I would have gone elsewhere but I had time constraints and didn not want to leave Canal Walk and go elsewhere. I don't know how they think they can speak to customers like that. I will never use their services again and I will let others know about this. I do not recommend them at all and demand an apology. I will go as far as to prove those documents are originals.

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Replies (1)
PostNet SA
PostNet SA's reply03 Jul 2015, 16:42
Official
Hello JTaylor86,

Very sorry that you feel that you were ill treated at our Canal Walk store.

We wish to advise that it was not intentional and that the owner was merely following the guidelines as set out for Commissioners of Oaths during your visit.

We apologise for any inconvenience caused and can assure you that customer service is always our priority.

Kind regards.

Dawid Liebenberg