Postnet Broadacres

Postnet Broadacres. Terrible service. My wife went there to use Postnet's international mailing service via Royal Mail to send an item to the UK. Eventually served (there seemed to be no staff interested in her business) she was told that this Postnet branch no longer deals with Royal Mail. The reason given was "problems with billing". Whether this app**** to RM's billing to Postnet or to Postnet not paying RM, I do not know. She was told that if she went to Postnet Fourways, they would help! In the end we went to Postnet Dainfern Sq where the staff member was both welcoming and attentive. What I do not get is that apparently, individual Postnet fanchises are permitted 'pick and choose' what services they care to give - that despite the fcat that Postnet advertises them as available on the website. Surely customers should have a reasonable expectation that all advertised and previously available Postnet services will be available at all Postnet branches and that issues between the branch and a service provider should be resolved behind the scenes by head office? I, for one, am not impressed by the poor service given by the employees and the service summarily withdrawn by that branch.