Postnet Bassonia

Two bad experiences in a month. First one, we were given the incorrect package. It was legal urgent document meant for someone else ! Not acceptable. Second incident, medical diabetes medication sent that required urgent refrigeration. Only once I enquired about the package sent via a two day retrieval method, was I told it arrived on the 13th February 2026, and when I enquired out of desperation for the package today, 25 February 2026, twelve days after Postnet Bassonia received the package, was I told it had arrived. 12 days prior and with NO NOTIFICATION TO ME OF ITS ARRIVAL !! Totally unacceptable , the package is spoiled and we cannot use it, who is responsible for the cost incurred as a direct result of the inefficiency of the branch on question.