Postnet bad service

I am writing this review regarding terrible tracking and service. I tracked a parcel sent to me from Rustenburg on 26/10/2022. Tracking it was a pain as I kept getting Departed Operations facility – In Transit. On 29/10/2022 I finally tracked that it was in PE. I went to the Postnet branch and got told it will be delivered a little later. I returned home and went back to them just before they closed to allow enough time. I did receive a sms telling me it was at the branch in the meantime. When I got there they could not find the item . The lady whose name was on sms says she did not scan the items in. After a long search they did not find my item. 1 lady even told me it was still in Rustenburg. So what kind of service is that. When a person pays for a service you expect to get it.