Postnet-Aramex Poor Customer Care

Following my previous post about Postnet, they have endeavoured to resolve the non-delivery of my parcel, and it appears the issue is with Aramex. We have had to keep pushing Postnet, though.

Yesterday, we received a low-quality photo of the parcel; it appears there is no packaging, and we cannot clearly identify what is and what is not.

When trying to contact Aramex directly, all the email addresses I tried bounced back as "unfound". Eventually, via the Aramex website, I was directed to the following site, which states that their customer care rating is below 2/10. Why does Aramex not take notice of this? I did post my "problem" though.

https://aramex-south-africa.****edconsumer.com/sendEmail.html?success=***&s=191f001bfca7e0fbb07c0f47b04e1bcd&email=377366