Post Net South Beach, Durban South Africa

I was referred to Postnet South Beach in Morrison Street, Durban to have a very important original legal document collected from the UK and brought to SA. I went in around 8:30am on Friday 6th September 2024. I paid R838 for express (2-3) day service. I was told that they work with DHL and that the document will be collected from the sender on Monday 9th September 2024 between 13:00-17:00. The sender waited home all afternoon on the said Monday and DHL didn't show up. Neither did they collect on Tuesday 10th. On Wed the sender contacted me to say that DHL still hadn't shown up. I had an appointment with an Attorney booked in advance for Friday 13th at 13:00. The sender had to call DHL to be told that they have not received a request to collect from Postnet South Beach. The sender then went online from the Waybill copy that I sent her. They asked for a request to collect. She went online herself and printed the required document to arrange a collection. The document was only collected on Friday 13th September 2024, 1 day after I was supposed to receive it. I had phoned South Beach Postnet who totally put the blame on DHL, saying that DHL didn't do their job. I had to cancel my Attorney appointment and make another one for a later date, on a matter that was time critical. I have made a phone call to Postnet South Beach and was not able to speak to the owner, Daryl, neither has he called me back. I went in to finally collect my document on Tuesday 17th September, 11 days after I paid for an Express Service. I spoke to Daryl as he was in at the time. He blamed DHL, saying that they didn't do their job. He promised to phone be back asap. I phoned Postnet South Beach yesterday, Monday, 30th September 2024, to talk to Daryl. After being asked who was on the line, I was told that he is not available to take my call. I have left an urgent message for him to call me and he still hasn't phoned me back to try to rectify this situation. I will never do business with Postnet South Beach, Durban, South Africa again as they took my money and took no responsibility for delivering a service that I paid for. The owner, Daryl won't phone me back and won't try to sort the problem out.