Posnet's complete Apathy towards clients
I am writing my second review today and this is the worst one. I am writing on behalf of myself and our Client Elana willemse. First of all I phoned posnet Call Centre and spoke to a lady who admitted that it is not my duty to follow up on clients or track their parcels as they in fact are now clients of Postnet and not me. The staffer at POstnet also admitted that she can only track parcels of clients as they have to also provide their ID's. I explained this to Mrs Willemse and she blatantly told me that she is too busy to track her own parcel. I didnt have a choice and told this to Postnet staff and they still treated me and Mrs Willemse with apathy. I emailed the waybill to ********** and even CC mrs Willemse but neither she nor postnet bothered to follow up with one another. Two days ago I received a threat from MRs Willemse stating to name and shame me on Facebook when I have done nothing wrong. I do not work for postnet therefore I cant give any feedback. I am attaching the threat as a JPEG screenshot below.
I also fed up with the bad service our clients (who are in fact also POstnet's clients) get from POstnet and then take it out on us. This Parcel was handed in 21 July and when we enquired we found out that the parcel was actually only released 26 July 2017 and then it went missing. The parcel was aparently loaded onto the system not using the waybill number given to clients but another internal tracking number is used, and this makes the tracking website say the parcel we sent does not exist. This immediately makes any client go to social media and accuse us of ********, ***** and *******. How then can I reproduce A barcoded Waybill from Postnet? And worse the client then expects me to do the run around and do postnet's work for them. This is not fair on us who use the service. I have emailed this waybill to the call centre with headoffice and asked for them to track it. Its now a month later and no one bothered with this. Who will refund us? Or is this a way that Postnet loads every second parcel so that it is convenient for parcels to go missing ? Worst is when we phone in Postnet staff is very quick to say that we muct then go back to the postnet where it was sent from, only for that postnet's staff to shrug their shoulders with blank stares on their faces. I am tired of Postnet Barberton loading our parcels deliberately on the wrong number and as I can uderstand from other Clients that this is also what happens to them. I Phoned the call centre on Monday and asked to speak to Mr Liebenberg as he always helped promptly, unfortunately he was on another call and I was told he would phone me back. Four (4) days later and notrhing unfrotunately and this just ads more fuel to fire.
We need a serious resolve to this issue and none is coming forth, Written on behalf of myself and my furious client Elana Willemse.
I hope this gets a better response.