Poor service from Aramax and PostNet Beacon Bay

On the 15 january 2025 I dropped off a parcel to be returned to Amazon USA by ARAMAX Couriers. When I enquired where my parcel is nobody could find it and then I get informed that it was lying in a basket labelled UNknown Item. It took a number of phone calls and emails and eventually I got a response that the item had no paperwork. The Aramax consultant had the simple excuse that she forgot about the phone call she had with the Postnet consultant regarding the return of my package. To try and get onto Aramax website is like trying to fly to Mars. Impossible. I will be returning back to Postnet Beacon this week sometime to rattle some nests as this items is worth a few thousands of rand and Amazon will now not exchange or pay for return.